All items are made to order and therefore are not subject to return or cancellation.
If we do agree to refund an order (in exceptional circumstances) a cancellation fee of 4% of the total cost of the order will be deducted from the refund amount to cover transaction fees that are charged to us and not refunded to us by PayPal.
All orders are subject to our stated processing/cutting time before dispatch (in working days).
Damaged items MUST be reported to us within 48 hours of receiving your goods. Please note that we will require pictures of the front and back of the damaged item (the whole item must be in the picture, not just the damaged part) and a photograph of the box it came in to see if there is any visible damage to the packaging. Once received we can then process your replacement items. Damaged items reported after 48 hours have passed since delivery are discretionary. We do not have to accept a damaged item claim after 48hrs since you received your delivery.
Please note that we cannot be held responsible for any damage to items after they have been received i.e. during painting etc. Any items that are damaged that have been painted will not be replaced by us. It is up to you to check your orders upon receipt for damages.
Any missing items must be reported to us within 7 days of receipt of your order, please note that we use the shipping weight to confirm the completeness of all reported orders.
For parcels that have been posted and returned to us that have NOT BEEN COLLECTED FROM THE POST OFFICE a further postage charge of £3.35 PLUS a 20 pence transaction fee will need to be paid before the order can be resent.
IT IS THE CUSTOMER'S RESPONSIBILITY TO COLLECT THEIR PARCELS FROM THE POST OFFICE.
If you are missing a parcel and no red calling card has been left as this does happen you MUST go to your local sorting center to locate and collect your parcel.
Please note that item specifications are subject to change without notice.
MDF is a man made product and therefore can contain variations in texture and blemishes.
Item images on this website are for illustration purposes only and may differ slightly from the actual product.
We reserve the right to withdraw any product at any time without notice.
Please note we do not accept add ons to existing orders a new order would need to be placed.