FAQs

How do I pay?

All payments are processed securely via PayPal. Open an account to pay by card or paypal or go straight to the guest checkout to pay by paypal using your paypal account directly. Please note that we do not store any credit card details nor do we share any customer information with 3rd parties (apart from delivery companies).

I have not received my order?

Please check the date of your order and the cutting/order processing time stated at the time your order was placed. This information can be found on your order confirmation email. Our cutting/order processing time is in working days this does not included weekends and UK bank holidays. The order cutting/processing time estimations we give are to be used as a guideline only, we can not guarantee delivery within the estimated time. The order processing time/cutting time does not include the day on which your order was placed. If you are a UK resident and have not received your order then please let us know if it hasn't arrived within 7-19 working days from order. Items returned to us that have not been collected from your local sorting office will be re posted at a further cost to the customer to cover the charge for re-posting. Please check with your local sorting office to see if they are holding a package for you. We send replacement items for any orders that have been officially lost in transit.

I gave you the wrong address?

Please check your details before ordering as we cannot take any responsibility for parcels that do not reach you due to inaccurate delivery details. If you realise you have made an error, please contact us ASAP to allow us to try to rectify the matter if possible.

How do I return an item/cancel my order?

All items are made to order and therefore are not subject to return or cancellation.In the event we do agreed to cancel an order (in exceptional circumstances only) a cancellation fee of 4% of the total cost of the order will be deducted from the refund amount to cover transaction fees that are charged to us and not refunded to us by paypal.

I would like to add to my order.

We DO NOT accept add on's to existing orders a new order will need to be placed.

My item is faulty?

We quality check all of our items so we can be sure that they reach you in perfect condition. However, if we have fallen short with your order then you can contact us by emailing customerservice@makersshed.co.uk.

I have received my items but they are damaged.

We always endeavor to package our items appropriately but in some instances shipping damage does occur. We would ask that if damage is evident when receiving a parcel that you sign for as damaged. We do however realise that this is not always possible and we will always work with you to replace any damaged items.

Damaged items MUST be reported to us within 48 hours of receiving your goods. Please note that we will require pictures of the front and back of the damaged item (the whole item must be in the picture not just the damaged part) and a photograph of the box it came in to see if there is any visible damage to the packaging. Once received we can then process your replacement items. Damaged items reported after 48 hours have passed since delivery are discretionary. We do not have to accept a damaged item claim after 48hrs since you received your delivery.

Please note that we cannot be held responsible for any damage to items after they have been received i.e. during painting etc. Any items that are damaged that have been painted will not be replaced by us. It is up to you to check your orders upon receipt for damages.

How do I contact you?

You can contact us by emailing us customerservice@makersshed.co.uk We aim to get back to you within 3 working days